You've got questions. We've got answers.

What do I do if I get in an accident?

  • Pull vehicle out of traffic and check for injuries and damage.

    Be sure to pull off to the side of the road where it is safe for all the people involved to get out of the car and assess personal and physical damage. Stay at the scene. If you do not stay at the scene of the accident and someone else involved in the accident was injured, there is a possibility that you could be charged with a hit and run.

  • Call the Police

    Chances are, by the time you have pulled off the road and assessed your injuries, the police have already been called. You are not required to call the police, but it is good to call so that the accident can be on record.

  • Exchange information with the other drivers

    Get the name of the person(s) driving the other vehicle(s) along with phone number, driver's license number, license plate, and insurance information. Note the location, time, and date of the accident. If you have a camera, take photos of the scene and all cars involved.

  • Call your Insurance Company

    You need to put a call in to your insurance company soon after the accident to give them your account of what happened and get a claim number. If the insurance company wants to examine your vehicle at your home or their claims center, you have the choice of doing that or you can inform the insurance company that you want to use Hepler's Auto Body and they can examine it on our lot. Remember, you're free to choose.

  • Start the repair process

    If you decide to use Hepler's Auto Body, give us a call at 407-846-2865 to set up an appointment for drop-off or estimate, or to arrange a tow. If you'll be using an insurance company, provide the claim number and we'll take it from there. If you chose to self-pay, set up an appointment for a free estimate. Either way, we'll do our best to relieve the stress and get you back on the road as soon as possible.

What if I get my car back and something isn't fixed right?

  • Contact us immediately!

    We also know that latent, undetected problems can develop after the repair work is done. Either way, we stand behind our work and want to get any issues fixed as soon as possible!

My insurance company is insisting my car be repaired with used or aftermarket parts, what can I do?

  • This is sometimes a tricky question.

    Each policy is different, and each job is different. If you are having your car repaired by your own insurance company, you are legally bound to the terms of your policy, which sometimes allows for such repairs. If you are not the at-fault driver, you are entitled to have your vehicle repaired to before accident conditions by the at-fault driver's insurance company.

Do you charge for estimates for auto body repair?

  • Free estimates!

    Hepler's Auto Body offers free estimates for all our customers - those using insurance companies and those choosing to pay for repairs themselves.

Do I have to make an appointment for an estimate?

  • Not required.

    We gladly accept walk-ins during normal operating hours; however, it's always a good idea to schedule an appointment if you can. We can sometimes get busy and want to ensure we provide timely service and attention to all our customers.

Are auto body repairs guaranteed?

  • Yes!

    We offer a lifetime written warranty on our work.

Am I covered under my car warranty or do I have to go to the dealer for maintenance?

  • It depends.

    You don't have to complete all your factory scheduled maintenance at a dealer to maintain coverage under your warranty. By law, as long as you follow the recommended manufacturer maintenance schedule, you can have maintenance completed anywhere. At Hepler's, we have access to the factory scheduled maintenance details for all vehicles we work on.

My "check engine" or "service engine soon" light is on. What should I do?

  • Bring your vehicle in and let our certified mechanics diagnose the issue.

    Your vehicle's computer closely monitors many systems and sensors in order to provide optimum performance, emissions and fuel mileage. Refer to your owner's manual for what each light signifies-sometimes it's just a reminder for scheduled maintenance. Other times, it could indicate something more serious is wrong, which is when you should give us a call at 407-348-0766. If left unaddressed, it may result in higher repair costs and possible roadside breakdown.

How often should I rotate my tires?

  • Every other oil change.

    You should rotate your tires every other oil change, or every 6,000 miles. Failing to rotate tires is a major cause of premature tire wear.

*Many more questions can be answered by viewing our Collision and Mechanical Repair pages. And, of course, feel free to call us at any time. We look forward to serving you!